SQL Support French Speaking Categoria Profissional: Development/Engineering Cidade: Lisbon, Portugal Referência: J0521-1670 Tipo de emprego: Full Time Descrição da Função: We’re currently hiring a SQL Support French Speaking for our amazing team. Os teus futuros deveres e responsabilidades: •Provide front line application support and act as primary contact for external customers technical/support teams. •Log all questions, incidents, problems and requests with accurate and complete information •Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures •Perform first level technical troubleshooting and problem solving. •Fulfil reporting, data extraction and application configuration requests •Escalate requests and incidents to the next level of tier support based on established guidelines and procedures •Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution. •Support internal project and development teams during new product releases roll out •Drive continual improvement into monitoring/measurement/alerting practices and tools. •Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM. •Ensure ON Call prevention nightly and weekend shifts on an alternating schedule. •Occasional weekend or night on site interventions Qualificações requeridas para ser bem sucedido neste role: Hard skills •Fluent in both French and English (near native level) •Analytic and problem solving skills •Ability and willingness to acquire in depth knowledge on different technologies and products
The following Skills are valued: •Relevant academic background (3 yrs. min.) •Previous experience in similar functions •SQL •ITIL best practices
Soft Skills •Excellent communication skills both written and verbal (key skill) •Client Focus / Customer Oriented •Teamwork •Autonomous •Responsible Competências: French ITIL SQL O que pode esperar de nós: Build your career with us.
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