Are you looking at developing future leaders? Come join us at Siemens.

    IT DF empower people by providing Modern Workplace experiences, We make the IT digital engine a reality.

    Service Integration and Management (SIAM) is a methodology and set of practices that focuses on the specific challenges that come with multi-provider sourced delivery models. By applying SIAM, providers become part of an “IT ecosystem” focused on delivering value to the business. Key component of a successful SIAM model is strong collaboration between people. It is important for trust to be built up between all parties, which can be a challenge when the people are from different SIAM layers (Customer\Integrator\Provider) and organizations.

    We are looking for dedicated and talented people who tackle ever-changing challenges, service owner needs, and questions from colleagues with clever concepts and creativity.

    Change the future with us

    As a SIAM Adoption lead you will have primary responsibility to be a brand ambassador of SIAM process and be voice of customer to SIAM strategy team, DevOps team and process teams. In this position you will get an opportunity to shape future SIAM model by integrating all major services in SIAM model. You will contribute to develop SIAM strategy & start transition towards a lean ServiceNow ecosystem, with stronger focus on business outcomes and user centricity.

    Improve SIAM adoption across organization Gaining knowledge on the organization goals, objectives, pain points and desired outcomes from integration, working with the service owners to set realistic expectations for the SIAM implementation Creating Service Success Plans that contain a adoption roadmap and specific metrics to improve service (e.g CSAT, QiQ etc.) Facilitating Learning and support by aligning the correct resources and measuring solution usage and learning track usage by the services Helping drive best practice adoption by the service organization and report on this Understand business drivers, customer strategy, and act as the face of the customer to the Service Providers. The guide recommends ITSM based solutions to the customer. Manage Relationship at Department head / value center leve and act as an advisor. Be a change evangelist in socializing all the new initiatives. Must understand the overall setup of IT Services and roles played by various Service Providers. Must understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW. Contribute to SIAM Target Operating Model, align roles, interfaces with the relating functions. Establish and maintain strong, productive, and collaborative relationships with the Service Owners. Handle Dispute Management and Escalation Management to ensure smooth Operations. Regular review of CSAT, SLAs, OLAs and underpinning contracts. Ensure regular monitoring of SLAs and intervention if SLAs are endangered. Mentors SIAM team, defines and coordinates day-to-day responsibilities of service management staff. Participating in account planning and strategy to facilitate adoption and expansion Reviewing metrics on adoption and achieved business value over time to publish reports and create case studies

    Improve SIAM adoption across organization

    Gaining knowledge on the organization goals, objectives, pain points and desired outcomes from integration, working with the service owners to set realistic expectations for the SIAM implementation

    Creating Service Success Plans that contain a adoption roadmap and specific metrics to improve service (e.g CSAT, QiQ etc.)

    Facilitating Learning and support by aligning the correct resources and measuring solution usage and learning track usage by the services

    Helping drive best practice adoption by the service organization and report on this

    Understand business drivers, customer strategy, and act as the face of the customer to the Service Providers.

    The guide recommends ITSM based solutions to the customer.

    Manage Relationship at Department head / value center leve and act as an advisor.

    Be a change evangelist in socializing all the new initiatives.

    Must understand the overall setup of IT Services and roles played by various Service Providers.

    Must understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW.

    Contribute to SIAM Target Operating Model, align roles, interfaces with the relating functions.

    Establish and maintain strong, productive, and collaborative relationships with the Service Owners.

    Handle Dispute Management and Escalation Management to ensure smooth Operations.

    Regular review of CSAT, SLAs, OLAs and underpinning contracts.

    Ensure regular monitoring of SLAs and intervention if SLAs are endangered.

    Mentors SIAM team, defines and coordinates day-to-day responsibilities of service management staff.

    Participating in account planning and strategy to facilitate adoption and expansion

    Reviewing metrics on adoption and achieved business value over time to publish reports and create case studies

    We don’t need superheroes, just super minds

    A candidate who has worked as Operations or Service Delivery Manager will be preferred. Very strong Influential relationship management skills with stakeholders, value center heads, colleagues and external service providers. Coordination, negotiation, and persuasion skills ITIL V3 Expert / SIAM Certified ServiceNow Certified preferred Understanding of Lean, Agile and DevOps. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills. A proven expert in managing multiple stakeholders at all levels of the organization, but specifically at value center / department head level. Program/project management skills and experience advantageous.

    A candidate who has worked as Operations or Service Delivery Manager will be preferred.

    Very strong Influential relationship management skills with stakeholders, value center heads, colleagues and external service providers.

    Coordination, negotiation, and persuasion skills

    ITIL V3 Expert / SIAM Certified

    ServiceNow Certified preferred

    Understanding of Lean, Agile and DevOps.

    Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

    Strong oral and written communication skills.

    A proven expert in managing multiple stakeholders at all levels of the organization, but specifically at value center / department head level.

    Program/project management skills and experience advantageous.

    We’ve got quite a lot to offer. How about you?

    This role is based in Global. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

    Organization: Information Technology

    Company: Siemens Technology and Services Private Limited

    Experience Level: Experienced Professional

    Job Type: Full-time

    Empresa
    siemens
    Localização
    Categorias
    full-time




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