Itinerary Port Operation Manager (M/F)

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Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

Itinerary Planning

Plan worldwide deployment for multiple cruise brands and charter clients in conjunction with senior management and ownership.

Optimize all itineraries for speed, fuel consumption, port rotations, logistics, potential tax exemptions and port costs.

Constantly make changes, updates and re-deployments based on several factors (Berth availability, health & Safety requirements)

Monitor competition and ensure adequate product/price positioning.

Liaising with Charter Clients, Heads of Sales, Marketing & Commercial before each planning season to identify the Company’s itinerary requirements and then develop an itinerary strategy.

Planning the annual calendar of cruises for the fleet

Analysis of various statistics including Market trends and financial and sales performance.

Continually researching new cruise ideas and regions

Analyzing destination performance statistics and charter feedback to determine guest satisfaction and destination suitability for developing future cruises.

Researching new destinations and areas for scenic cruising.

Conduct port inspections to determine adequacy of port and berthing facilities, to evaluate safety and accessibility for the vessels and guests.

Understanding navigational charts and using ECDIS software to check distances, predict tides and potential weather patterns.

Ensuring the cruise concepts are understood and delivered through effective communication internally and externally.

Port Operations

Annual budget planning and monitoring

Establish and appoint port agency partners globally and build report, trust and excellent partnerships.

Create and update PDA templates as well as vessel specifics, pilot cards and side profiles (shell door maps)

Prior to the first seasonal call, forward billing instructions and re-appointments to the agencies.

Present partnering recommendations to the CEO.

Remain in constant communication with local partners regarding port bookings, pda updates, clearance procedures, port requirements & COVID Protocols.

Influence the booking of the port calls and berth allocations to ensure they align with the intended cruise concept and proximity to the old town (if applicable).

Main point of contact with the vessel & agent

Continually build and develop relationships by scheduling monthly calls to discuss corporate and vessel updates.

Port Cost MXP module to be used for settlements and potential budgeting.

Receive and file updated PDA estimates as well as FDA and invoices from agencies

Forward invoices to “Ports” distribution group

Forward any port pricing changes to Paulo and Raul

Follow-up payments with accounts payable.

Coordinate pre-funding of port costs as needed (depends on destination and agency)

Coordinate any special deliveries with the agency

Coordinate any special requests from operations, human resources or technical department.

Coordinate any special pilotage with the agents

Coordinate any special permits with the local agents

Nautical college or International Shipping Management Bachelor

Knowledge in Port vetting

Extensive experience in using ECDIS software

Minimum 5-year work experience in the port, destination, or itinerary planning

Experience in Expedition cruise market would be an advantage

Experience and confident working with diverse teams with a keen drive to deliver excellent results

Confident with Microsoft Office programs

Can solve problems independently

Agility to adapt to various strategic priorities/ whilst delivering day to day operational logistics

Excellent communication skills, both verbal and written in English is required for this role

Knowledge in creating operational manual

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